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BBS Member

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All reviews (1036)

Review of the Bath Building Society, Savings:

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Always proper service , and now with no "built- in Covid "delays.

If only some banks (no names, no pack drill) were so efficient and responsive. Reviewed on: 17th December 2020

Reply from Bath Building Society Thank you Mr Elkan. Your feedback is very much appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Review of the Bath Building Society, Savings:

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absolutely fantastic service staff brilliant

nothing to improve on service excellent Reviewed on: 17th December 2020

Reply from Bath Building Society Great feedback but we will still try and improve further! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Review of the Bath Building Society, Savings:

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Prompt and professional; with thanks for clear guidance

Please continue to be just as professional and responsive in 2021. Happy Christmas Reviewed on: 17th December 2020

Reply from Bath Building Society We will do our very best. Surely it will be easier next year. Hopefully we can help you have a happy and prosperous new year. Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020

Review of the Bath Building Society, Savings:

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Webchat support - Liz

So refreshing to talk to a real person on a webchat. Liz was polite and most helpful. Created a very positive first impression with Bath BSoc. Reviewed on: 14th December 2020

Reply from Bath Building Society So pleased Liz was able to help you. I will pass on your lovely review to her. Holly, Customer Service Team Response date: 12th January 2021

Review of the Bath Building Society, Savings:

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Friendly, helpful customer service

I had difficulty logging in to online banking. Barry was friendly, helpful and made sure I was able to log in effectively before concluding business. The wait on hold was relatively short (<5 mins) before speaking to a member of the team. Reviewed on: 8th December 2020

Reply from Bath Building Society Thanks for your feedback. I am so pleased that Barry managed to help you out. Yesterday we introduced some improvements to our logging on process which should make life easier still and going forward I would hope that your call will be responded more quickly. Our aim is to get all calls answered by a real person within 25 seconds. Colin McDougall, Head of Marketing and Savings. Response date: 9th December 2020

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