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All reviews (1036)

Review of the Bath Building Society, Savings:

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Easy to open an account and excellent support after doing so

The customer service has been amongst the best I have received at any Building Society. It was one of the easiest to open an account even though I was not already a member. Allowing this to be done by email was very helpful and ensured a quick process. Then the support with a problem registering online was quick, efficient and very helpful. Reviewed on: 4th December 2020

Reply from Bath Building Society Thank you for your feedback. Welcome to Bath Building Society! Colin McDougall, Head of Marketing and Savings. Response date: 9th December 2020

Review of the Bath Building Society, Savings:

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Great society, easy to communicate with and have requests actioned quickly

It's local and connected to businesses and residents in the city. Reviewed on: 3rd December 2020

Reply from Bath Building Society Thank you for your positive feedback. It really is appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 9th December 2020

Review of the Bath Building Society, Savings:

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First contact with Bath BS

This review is based on my first contact only with the Bath BS via online Chat and it was favourable because my query was dealt with speedily and my question was answered so I have no complaints and I was impressed as a first time and potential new customer. Reviewed on: 2nd December 2020

Reply from Bath Building Society Thank you for your feedback and kind words. Clearly you have high standards and we have a way to go to achieve a 5 star rating from you. Hopefully next time! Colin McDougall, Head of Marketing and Savings. Response date: 3rd December 2020

Review of the Bath Building Society, Savings:

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Quickly sorting out an "on-line" log-in" problem

It is a small society and in consequence the staff are far more friendly and helpful than big organisations where customers are treated as just a number ! Would reccommend the Bath Building Society to anyone who wants good old fashioned service !!! Keep up the good wirk. Reviewed on: 2nd December 2020

Reply from Bath Building Society We appreciate the wonderful review, thanks! Really lovely to know you would recommend us. Holly, Customer Service Team Response date: 12th January 2021

Review of the Bath Building Society, Savings:

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Enquiry about availability of a secure internal upload of application form for Trustee Savings Account online secure

Web chat was quick. Accessing the right team member of the Trustee Saving Account would be even better still. Instead I had to post my application form. Reviewed on: 2nd December 2020

Reply from Bath Building Society Thanks for taking the time to feedback to us. Holly, Customer Service Team Response date: 12th January 2021

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