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All reviews (1036)

Review of the Bath Building Society, Savings:

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Online chat.

Used the online chat to enquire about opening accounts. Prompt, efficient reply delivered with friendly and professional tone. Haven't given highest rating for recommended Bath Building Society as my experience has been limited so far. Reviewed on: 27th November 2020

Reply from Bath Building Society Thanks for the lovely review, we really appreciate it! Holly, Customer Service Team Response date: 15th January 2021

Review of the Bath Building Society, Savings:

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Good Chat but horrible Website

more user friendly website not the most clearest to read Reviewed on: 27th November 2020

Reply from Bath Building Society Thank you for your feedback. I am pleased that your chat went well and if I am totally honest we don't love our website either! As it happens we have almost completed the rebuild of our site and a new improved site will be launched by the end of this year. Have a look in January and please let us know what you think. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 27th November 2020

Review of the Bath Building Society, Savings:

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Excellent Chat Service during Lockdown

It’s been sooooo difficult to get hold of Banks and Building Societies during lockdown, but I chatted to Liz from Bath BS and she answered questions quickly and thoroughly- brilliant service! Reviewed on: 26th November 2020

Reply from Bath Building Society That's so good to hear, I'm pleased Liz was able to help. Holly, Customer Service Team Response date: 15th January 2021

Review of the Bath Building Society, Savings:

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Excellent customer service

We find Corinne at Bath Building Society to be of great value to the company! Excellent customer service and always at our disposal ready to act quickly and efficiently. We recommend her, the team and the building socitey as a whole. Reviewed on: 24th November 2020

Reply from Bath Building Society What a wonderful review, I will pass on your kind words to Corinne. Holly, Customer Service Team Response date: 15th January 2021

Review of the Bath Building Society, Savings:

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Friendly and helpful

Always cheerful and a pleasure to contact Reviewed on: 24th November 2020

Reply from Bath Building Society Many thanks for the 5* review. We appreciate it! Holly, Customer Service Team Response date: 15th January 2021

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