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All reviews (1036)

Review of the Bath Building Society, Savings:

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Very helpful and eSy

I find staff very helpful and this was easy to do Reviewed on: 14th September 2020

Reply from Bath Building Society Many thanks for your review, I'm pleased we were able to help you. Holly, Customer Service Team Response date: 15th September 2020

Review of the Bath Building Society, Savings:

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Outdated technology

Customer service is always great, but the online banking interface is pretty primitive in comparison to other banks and so I find it confusing and tedious to use. I would not recommend it to a friend in its current state. Reviewed on: 11th September 2020

Reply from Bath Building Society Thank you for your review, we are always looking to update our online service and welcome any feedback. If you would like to, I would be most happy to discuss the service and any future developments with you, my contact is [email protected] thank you Emma Seymour Savings Development Manager Response date: 14th September 2020

Review of the Bath Building Society, Savings:

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Very fast response to my query

I am not yet a customer and so don't feel I can comment at this time Reviewed on: 10th September 2020

Reply from Bath Building Society Good Morning, Thank you for your response, we do hope you decide to become a customer at Bath Building Society, Please do not hesitate to contact us if we can be of any help with your application. Caroline, Customer Support Department. Response date: 11th September 2020

Review of the Bath Building Society, Mortgages:

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Mislead during Mortgage process

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 I In costs that we have wasted- we are so frustrated at the society... Reviewed on: 7th September 2020

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and please be assured we take all feedback seriously. We understand you are in communication with our Mortgage team about your experience. Response date: 7th September 2020

Review of the Bath Building Society, Savings:

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Informative and efficient service.

Effective communication and customer focused service. Reviewed on: 7th September 2020

Reply from Bath Building Society Good Morning, thank you for finding the time to send us your positive response. Caroline, customer support Department. Response date: 11th September 2020

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