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Review of the Bath Building Society, Savings:

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Mrs North

With your new security system for logging in, I experienced difficulty in accessing my account for the first time on line; your emails with links to the verification code were not getting through to me, even though you had the correct address. I phoned, and was fortunate enough to speak to Caroline Brewer. She was so very patient, and helped to sort out the problem, which appeared to be between your computer and my email address! Our first attempts at getting me into my account failed, and she was going to ask Emma to help me, but having thought the problem through, she took the trouble to phone me back to try another approach. Being elderly, very arthritic and living alone, I fine my iPhone quite difficult to use, but she was extremely helpful, and finally, access to the accounts was achieved. I will now be able to receive future codes and insert them as directed into the computer. Caroline is to be congratulated on the way in which she understood my difficulties and patiently and helpfully guided me through. So, 'thank you' Caroline. Reviewed on: 27th July 2020

Reply from Bath Building Society Good Afternoon, thank you for taking the time to share your review with us Mrs North, so pleased to of been able to help you, Caroline, Customer Support Department. Response date: 31st July 2020

Review of the Bath Building Society, Savings:

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Helpful information regarding online registration and access to accounts

In the current situation of isolating in respect to Covid 19 the online service offered by BIBS is an essential tool to managing my accounts Reviewed on: 24th July 2020

Reply from Bath Building Society Good Afternoon, So pleased that you have been using Bath on Line and found this very useful whilst you were isolating , Thank you for taking the time to share your review with us, Caroline, Customer Support Department. Response date: 31st July 2020

Review of the Bath Building Society, Savings:

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Excellent service

I had an online chat with one of the team but lost the link to review my experience which was excellent and was able to download all the necessary forms. Having returned the completed forms I received excellent feedback and guidance to complete the set up of my account. Well done BBS. Reviewed on: 24th July 2020

Reply from Bath Building Society Good Afternoon, Thank You so much for taking the time to give us your positive response, it is very appreciated , Caroline, Customer support Department. Response date: 24th July 2020

Review of the Bath Building Society, Savings:

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Prompt service

All good, found what I required. Reviewed on: 24th July 2020

Reply from Bath Building Society Hello, Glad you found what you required promptly. Thank you for taking the time to respond. Caroline, customer support Department. Response date: 24th July 2020

Review of the Bath Building Society, Savings:

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Recommended Independant Building Society

An efficient and friendly team, with a touch of old fashioned service. Always find them helpful, knowledgeable and easy to do deal with. Reviewed on: 22nd July 2020

Reply from Bath Building Society Good Morning, Thank you for finding time to give us your review , so pleased you are happy with our service. Caroline, Customer Support Department. Response date: 23rd July 2020

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