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Review of the Bath Building Society, Savings:

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Help moving money

Haven`t been to shop for sometime but I understand you are keeping the Staff and Customers safe. Reviewed on: 8th June 2020

Reply from Bath Building Society Thanks for the 5 star rating. Please feel free to chat to our team via telephone or webchat if you would like help without visiting a branch. We would be happy to help you. Holly, Customer Support Team Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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Always great friendly service

I usaly use moorland road branch as it's easy to park, ladies (and gents) so friendly and I can't think of anything which would make experience better as it's great! Reviewed on: 8th June 2020

Reply from Bath Building Society Thanks for your great review. I will pass it onto our wonderful team at Oldfield Park. Holly, Customer Support Team Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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A Society I like and am Impressed with.

Friendly and helpful staff where nothing is too much of a problem. I have been a saver for many years and will continue to save with confidence Reviewed on: 8th June 2020

Reply from Bath Building Society Nice to hear you have been a loyal customer for many years. We really appreciate you taking the time to feedback to us. Hope you see you again soon. Holly, Customer Support Team Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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Excellent customer service

I needed to make a withdrawal under lockdown. I received a prompt response and very clear instructions. Reviewed on: 8th June 2020

Reply from Bath Building Society Thankyou for this lovely review. Great to hear you received excellent service. Holly, Customer Support Team Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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NOT WORTH SAVING ALL THE LOST INTEREST GOING TO THE BOARD OF DIRECTORS

Appallingly the Bath Building Society disproportionately reduces savings interest rates. The derisory low interest rate on savings is the true test of serving members/customers not with the untrustworthy marketing words and the Bath Building Society FAILS the test, it acts more like a BIG BAD BANK. Savers are paramount, without their cash the Building Society way collapses and hence reward them with a worthwhile interest rate for THEIR CASH, which is NOT the current state. Reviewed on: 8th June 2020

Reply from Bath Building Society Thank you for your feedback. It simply is not true to say that we have disproportionately reduced our interest rates. All of our rates are competitive and are reviewed on a regular basis to ensure that remains the case. It was as a result of such a review that we last week increased the rates on our 60 Day notice account from 0.60% to 0.80% AER despite the Bank of England base rate being at all time low of 0.10%. Even this weekend we were featured in the The Mail's 'Best Buy' tables for our Junior ISA account. If you compare any of our savings rates with comparable accounts offered by the high street banks I am certain that we will compare very favourably. If this is not the case then please contact me directly and I will review this. You are however correct in saying that savers are key and more than that, most of our savers are actually members and as such 'owners'. Our profits are only ever paid back to our members in interest or reinvested for the long term sustainability of the Society. We do not have any other shareholders! As well as having competitive accounts I am pleased to confirm that we have some new accounts being launched in the next few weeks that will further demonstrate our commitment both to our loyal members but also to encouraging the savings habits of our younger members. Please watch your inbox! Colin McDougall, Head of Marketing and Savings. Response date: 8th June 2020

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