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All reviews (1036)

Review of the Bath Building Society, Savings:

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Filling the gap

I am able to create saving accounts for my friends' children that shows the accumulated amounts in their own books that can be presented on their 18th birthdays. I can't do this anywhere else. This is a great service for me. Reviewed on: 8th June 2020

Reply from Bath Building Society What a fantastic gift for your friend's children, we are happy we could help you do this. Holly, Customer Support Department Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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Withdrawal templates

It was only when I couldn't access my local branch that I went to your website to download an account withdrawal form. Unfortunately it seems I have to write a letter to head office. I'm very capable of doing this but found it unusual not to be able to access a template for the purpose. If for no other reason it gives a prompt to your customer of what information is required. Other than that very happy with the service (I usually use the Staple Hill branch and always find them very helpful). Reviewed on: 7th June 2020

Reply from Bath Building Society Thanks for your feedback. We are on it. We are going to review all of our 'forms' that relate to withdrawals and payments, we will improve them and add them to our website. It may take a few weeks but it will be done. Colin McDougall, Head of Marketing and Savings Response date: 9th June 2020

Review of the Bath Building Society, Savings:

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Pleasant and helpful bank

I had a very good experience every time when contacted Bath Building Society for various reasons. Staff is helpful and always responds to the queries in a timely manner. The only comment I would like to make that more flexibility in mortgage payment dates etc. would be useful. Reviewed on: 7th June 2020

Reply from Bath Building Society We appreciate you taking the time to write this review. I will pass your comment to the mortgage department. Holly, Customer Support Team Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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Well I find this "review" confusing : does 10 stars mean "Not loved at all"? My experience at the branch is always good. "Bath Online" I find has difficulties, which are probably due to my great age and relatively fixed thoughts, but why cannot website designers get together and have a standard design so that websites are more easy to use? I was taught that when writing you should think of the Reader. The same applies to designing a website. Aim for clarity. And more on this "Review" : I do not want to "publish" my review. I am happy for the management of BIBS to read it, but I am not writing it for the public. Reviewed on: 6th June 2020

Reply from Bath Building Society Thanks for your review. Great to know you have a good experience when using the branch. The customer support team are available to assist with Bath Online during opening hours, just give us a call. Holly, Customer Support Team Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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Customer service is great

Every time I have been in the service was great, but the interest rates are not good. They also closed the branch closest to where I was living which was disappointing. Reviewed on: 6th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Support Department Response date: 11th June 2020

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