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All reviews (1036)

Review of the Bath Building Society, Savings:

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Excellent Customer Service

Excellent customer service and care from Bath Building Society. Always receive a response to a query within 24 hours. Reviewed on: 6th June 2020

Reply from Bath Building Society Thankyou, we love reading reviews like this. We always endeavour to provide an efficient service. Holly, Customer Support Team Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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Fast and efficient ISA transfer

I wanted to transfer my Bath BS cash ISA into equities. My financia adviser warned it could take several weeks. In fact, it has been dealt with in just a couple of weeks. Thank you. Reviewed on: 6th June 2020

Reply from Bath Building Society Glad we could sort this so quickly for you. We hope you will consider us again in the future. Holly, Customer Support Department Response date: 11th June 2020

Review of the Bath Building Society, Savings:

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Nice CS but disappointing rates

Nice customer service, but the rates are disappointing unfortunately Reviewed on: 6th June 2020

Reply from Bath Building Society Thank you for your feedback. I am sorry that you feel that our rates are disappointing. Clearly with the Bank of England base rate at an all time low of 0.10% it is difficult to get excited about interest rates in general at the moment. I can however confirm that Moneyfacts rates all of our core savings rates as at least 'competitive' and even this weekend The Mail included us in their best buy tables for our Junior ISA account. We are trying! Colin McDougall, Head of Marketing and Savings Response date: 9th June 2020

Review of the Bath Building Society, Savings:

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Local and caring

So pleased that agency is maintained in our town when the bigger building societies have all left. I can do all my transactions locally. No traveling or queues. Have ready recommended Bath to elderly neighbours who have opened accounts. Reviewed on: 6th June 2020

Reply from Bath Building Society Thanks so much for recommending us to your friends, we really appreciate it! Holly, Customer Support Department Response date: 11th June 2020

Review of the Bath Building Society, Mortgages:

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Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall! Reviewed on: 6th June 2020

Reply from Bath Building Society Many thanks for your kind feedback. I would love to work at a branch in Cornwall, my favourite place! Holly, Customer Support Team Response date: 11th June 2020

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