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Review of the Bath Building Society, Savings:

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Bath BS from W-s-M

No, not really. Just keep going unlike so many other local societies. Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for the feedback, we appreciate it! Holly, Customer Support Team Response date: 22nd June 2020

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Moorland Road Branch

I use the Moorland road branch and over the many years I have dealt with them regarding my Mother's accounts have always found them very helpful and friendly, they take the time to explain things. Reviewed on: 5th June 2020

Reply from Bath Building Society The Oldfield Park staff will be delighted with your review, thanks for taking the time to write it. Holly, Customer Support Team Response date: 22nd June 2020

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quick responce

Tried to register on line - did not receive the letter with code number. Had another try yesterday, within the hour, received a phone call, given the information required. Now all set for on line usage. many thanks Reviewed on: 5th June 2020

Reply from Bath Building Society Very pleased we could help you with our Bath Online service, we are always happy to help. Holly, Customer Support Team Response date: 22nd June 2020

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Friendly personal service

Being able to deal face to face on a local level is invaluable and is sadly missing with most other financial institutions Reviewed on: 5th June 2020

Reply from Bath Building Society So nice to hear that you think our service is friendly and personal. Very kind, thank you! Hope to assist you in branch again soon. Holly, Customer Support Team Response date: 22nd June 2020

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Following a Bereavement

My husband died on April 14th but I didn't feel up to contacting the Society at once. After a few weeks I did and the staff were extremely helpful. The necessary documents were forwarded to me promptly and once again I waited to complete them. I did contact the Society again for some clarification and again were so kind and understanding. Once I had completed and returned forms the response was so quick the funds were transferred to my account within a week. Even though this was so good I must stress that the staff were so very good to me and I cannot express my thanks for this and their help at such a traumatic time. Many thanks and I hope all is well with everyone at BIBS. Reviewed on: 5th June 2020

Reply from Bath Building Society I'm sorry to hear of your husband's bereavement. Thank you so much for your review, it's very kind. Glad we could help you and provide a quick response. Take care. Holly, Customer Support Team Response date: 22nd June 2020

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