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All reviews (1036)

Review of the Bath Building Society, Savings:

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Fab personal service!

Everytime I've been in branch the girls working there are knowledgeable about products and so very friendly. I personally am very glad of my local midsomer Norton branch and wouldn't go anywhere else. Reviewed on: 4th June 2020

Reply from Bath Building Society Lovely to hear you receive a great service at our Midsomer Norton agency. Holly, Customer Support Team Response date: 23rd June 2020

Review of the Bath Building Society, Savings:

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Good service

I wanted to be able to access my account online and a BBS member of staff was extremely helpful and made moving to online really easy. Reviewed on: 4th June 2020

Reply from Bath Building Society Glad we could get you set up on our Bath Online service. Holly, Customer Support Team Response date: 23rd June 2020

Review of the Bath Building Society, Savings:

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Helpful, friendly building society

It is good to support a local building society and living in Oldfield Park, and having a branch in Moorland Road, makes transactions easy. It is a helpful and friendly branch, and I appreciate having a comfortable seat to sit on (before covid), whilst being served. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be pleased with your lovely comment. Thank you. Holly, Customer Support Team Response date: 23rd June 2020

Review of the Bath Building Society, Savings:

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Friendly and dependable

Local. Works well for me , not aware of anything that would make my experience better. Reviewed on: 4th June 2020

Reply from Bath Building Society That's fantastic! Thanks for your wonderful review. Holly, Customer Support Team Response date: 23rd June 2020

Review of the Bath Building Society, Savings:

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Great customer service ..but ...

We found ourselves in an unusual situation in that we are stranded abroad and needed to access our accounts and if need be transfer funds. Given the circumstances the telephone was answered without too long a delay but for us it proved the real value of the “ chat line “ service. Please look at maintain and enhancing this as any issues an be ironed out promptly. Reviewed on: 4th June 2020

Reply from Bath Building Society We're glad to hear you have found our live chat service useful, we introduced it last year and it has proved a popular option for many customers wanting to communicate in 'real time' with our customer service teams. Thank you for your response. Response date: 4th June 2020

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