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All reviews (1036)

Review of the Bath Building Society, Savings:

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Excellent Service

All the Staff are very helpful, personable, friendly and always ready to help with any query. I always enjoy my visits to BIBS in Moorland Rd, Where the Staff are exceptional. Even under lockdown the Service is efficient and friendly. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be delighted with your wonderful feedback. Thanks. Holly, Customer Support Team Response date: 23rd June 2020

Review of the Bath Building Society, Savings:

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Iv had quite a few problems whith addresses

Staff to listen to what they are being told on a numerous of occasions my granddaughters details were sent to my Bother who does not even have the same surname as me Reviewed on: 4th June 2020

Reply from Bath Building Society I am sorry to hear about this. This is unacceptable and we have introduced a new process of briefing and checking of all mailings to ensure that this does not happen in the future. Colin McDougall, Chief Commercial Officer Response date: 16th February 2023

Review of the Bath Building Society, Savings:

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1st class

Excellent local banking, very friendly staff with great customer service. Nothing to fault! Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear. Thanks for reviewing us. Holly, Customer Support Team Response date: 23rd June 2020

Review of the Bath Building Society, Savings:

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Nothing wrong just no interest given

They are ok but reduce the interest rate every year on savings. Coming to the point that there is no need to have the account. Shame really but I guess that’s life. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your feedback. I am sorry that you feel that rates are reducing every year. We have been trying very hard to make sure that our products are simple and our rates fair and I can confirm that all our savings accounts are rated as at least ‘competitive’ by Moneyfacts. Before the recent Bank of England Base Rate cuts we increased the interest rates we paid to over 70% of our member during the last year. We have also increased our 60 Day notice account this week from 0.60% to 0.80% AER. The challenge we are dealing with is a Bank of England Base rate at an historic low rate of 0.10% but we are doing our very best! Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Review of the Bath Building Society, Savings:

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Friendly Local Building Society

Over the years I have had numerous accounts with BIBs, I have always found the staff friendly and efficient and always prepared to help. Reviewed on: 4th June 2020

Reply from Bath Building Society We are always happy to help. Many thanks for your feedback. Holly, Customer Support Team Response date: 23rd June 2020

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