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Review of the Bath Building Society, Savings:

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A Pleasant Experience

Whenever we visit BIBS at Midsomer Norton we are NEVER disappointed by the efficiency & friendliness of the staff. The last time my wife called the lady took the time to explain a way we could make a certain transaction easier & quicker in the future. This is just one instance of several over the years of the help we have received . Thank you, Graham & Sue Coles Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks Graham and Sue, this is so lovely to hear. Hope to see you again soon. Holly, Customer Support Team Response date: 23rd June 2020

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Small is beautiful

Been a member for many years and you look after us as best you can within the constraints placed upon you. Reviewed on: 4th June 2020

Reply from Bath Building Society 'small is beautiful' We love this comment. Thank you for being a loyal customer, we really appreciate it! Holly, Customer Support Team Response date: 23rd June 2020

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Great Service with a smile.

Always a warm welcome when I visit & friendly helpful information plus service. Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear. Thankyou very much. Holly, Customer Support Team Response date: 23rd June 2020

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Great and friendly

Everytime I have been there they have been very polite and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely feedback. Holly, Customer Support Team Response date: 23rd June 2020

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customer service

Always been very helpful except for 1 occasion. I filled a form out - self isolating - to transfer some money out of my account with you to my ordinary bank account and asked for it to go across on 1/6/2020. It was actually sent across about 10 days early! I was not happy! Whoever did it obviously didn't read the form properly! Reviewed on: 4th June 2020

Reply from Bath Building Society I sincerely apologise for issues you experienced when you requested a payment to your bank. This is far below the standard that you, or I, would expect from Bath Building Society. I have asked the team to ensure that we remain vigilant when processing customer payment requests and will continue to embed this with regular training sessions for all customer contact staff. I hope that this will avoid you experiencing such problems in the future. Jon Sweeting, Retail Development Manager. Response date: 4th June 2020

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