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All reviews (1036)

Review of the Bath Building Society, Mortgages:

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Personal service

Always quick to answer and good to talk to a human being. Reviewed on: 7th March 2023

Reply from Bath Building Society Thank you for taking the time out leaving a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 8th March 2023

Review of the Bath Building Society, Savings:

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Nominated accounts

I have two junior savings accounts for my two daughters but your system only allows one nominated account, so can not set one up for the other daughter's account and have to request by message any transfers out of that account. Reviewed on: 6th March 2023

Reply from Bath Building Society Thank you for your feedback. Each of your daughters will be able to have their own bank details listed as their nominated bank account. Please let us know if we can assist with this further. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Review of the Bath Building Society, Savings:

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New mobile app

I was looking to apply for an instant access account, and noticed the summary box mentioned a mobile app that I couldn’t find. Corrine told me that the app is releasing later today, and I am very impressed by this. My current building society only offers an old-fashioned looking website, so this will be very handy for me Reviewed on: 6th March 2023

Reply from Bath Building Society Thank you for your feedback. The app is now live so hopefully you've managed to view this information. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Review of the Bath Building Society, Savings:

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New App coming

I always find the staff knowledgeable and helpful about products and services when in branch. During my last visit in branch Tracey kindly informed me of a new app coming for customers. I will be certain to download and take advantage of this extra and convenient service which is arriving. Many thanks to you Tracey for keeping informed as usual. Reviewed on: 5th March 2023

Reply from Bath Building Society Thank you for your feedback regrading our staff, I will pass this back to them. The app is now live for you to use. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Review of the Bath Building Society, Savings:

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Good customer service

It is quick to contact Bath BS on the phone or on-line. Very helpful, friendly staff. This is needed because some of the available information is not clear (e.g. go to faqs to find out how to transfer money into a newly created account, welcome letter referring to a welcome pack when one will not be issued if the account does not need a pass book). Reviewed on: 3rd March 2023

Reply from Bath Building Society Thank you for your feedback. You should still be issued with a welcome pack even if you do not require a passport, please let us know if you require this information. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

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