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All reviews (1036)

Review of the Bath Building Society, Savings:

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Very quick responses and knowledgeable

Reopen my local agency, which is a lot more convenient for me. Reviewed on: 10th January 2023

Reply from Bath Building Society Thank you for the feedback, Louise, Head of Savings support Response date: 26th January 2023

Review of the Bath Building Society, Savings:

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Transfer request via email

They actions the transfer almost immediately. Very quick and efficient. Reviewed on: 6th January 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 9th January 2023

Review of the Bath Building Society, Savings:

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Really helpful live chat team

Got through to Harry on the live chat and he answered my questions about interest rates and the mobile app launch clearly, and quickly. He mentioned increased customer communications due to some fixed rate ISAs maturing, so given this, I was incredibly impressed how quickly I was able to connect to an agent. My only feedback/suggestion would be that a queuing system is implemented on the telephone line rather than leaving a voicemail - I was unable to get through but was reluctant to leave a voicemail. That said, when I got through on the live chat, I experienced the signature high quality service that bath building society offers. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for your fantastic feedback regarding Harry, I will make sure this is passed back to him and the team. I have made a note of your comment regarding a queuing phone system which we will look into. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Review of the Bath Building Society, Savings:

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Excellent Chat Response

Speedy chat response, excellent communication, found out whT I needed clearly and quickly. Thank you Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Review of the Bath Building Society, Savings:

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Junior isa

Too many passwords to remember when signing in to account Reviewed on: 3rd January 2023

Reply from Bath Building Society Thank you for your feedback. We have a new mobile app launching in February which will be a lot easier to login to. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

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