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All reviews (1036)

Review of the Bath Building Society, Savings:

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On line chat

I've always found the Society provide good service, and efficiently answer any queries I might have, whether on the telephone or by email or on line chat. Reviewed on: 13th December 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 15th December 2022

Review of the Bath Building Society, Savings:

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What a palava !

So I get a letter inviting me - a long-standing customer- to register with Bath Online. I spend 10 minutes trying to find out how to register as opposed to signing up for a new account which is what the BO link comes up with: nothing on the lines of a helpful "Existing Customer ? Register here...". I fill out the form I eventually stumble upon & after choosing a Password I'm asked to provide some memorable information ("mix of letters & numbers recommended") - this really irritated me I think because it was too inductive when all I wanted to do was get registered ASAP & be on to something else. Why not ask for responses to questions e.g. "Favourite [X]" or "Memorable Word" as other sites do? Then right at the end ("at last!") I'm told I have to wait for a letter to reach me before being able to complete my registration because I provided a landline phone number rather than a mobile one!!! Why on earth isn't that made clear earlier and a facility provided at this last stage to insert a mobile number? Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your Feedback, We are currently working on a Mobile app and we are also creating a better platform for Bath online to make the log in a lot easier, sorry you have had the issues you have we always take note of these comments and work to create better processes for the future. Many thanks Louise, Head of Savings Support. Response date: 13th December 2022

Review of the Bath Building Society, Savings:

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great support in getting into online account

Olivia was very helpful in resolving issues with logging in. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback, i will pass it onto the team, Louise Head of Savings Support. Response date: 13th December 2022

Review of the Bath Building Society, Savings:

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Transfer of funds

I was a little concerned as to how i could manage my funds having no agent involved but this was painless and very efficient. Thank you Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback, this is great to hear, Louise, Head of Savings support. Response date: 13th December 2022

Review of the Bath Building Society, Savings:

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Room for improvement

Our experience with the Bath Building Society has not been good from the start. In spite of detailing exactly which account we wanted in 2008, the wrong account was opened and had to be changed, which lost us interest. Ever since, it has been difficult to obtain a tax certificate for our tax returns, right up to today when I discovered that a certificate promised 35 days ago was never sent. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback and i am sorry you feel this way, i would really like to hear from you to discuss your issued you have had an try and offer some support or help, Louise, Head of Savings support Response date: 13th December 2022

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