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Review of the Bath Building Society, Savings:

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Olivia was very helpful and understanding of the question I had

We cannot get to Bath so a more local office would help us Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your kind feedback that has been fed back to Olivia. Sadly we are not planning on opening any new branches any time soon but we are continuing to invest in our existing branches and also our Mobile App and Bath Online portal. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

Review of the Bath Building Society, Savings:

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Absolute nightmare trying to re register

What was wrong with simply moving pre registered details across, re registry has been extremely difficult, i expect i will have to physically call into branch to sort this out. Reviewed on: 27th September 2023

BBS Member

1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback. I hope you have now successfully registered for our new version of Bath Online. If not, you don't need to visit our branches, you can call us or use our webchat. We did investigate moving all of our customers in bulk from our old system to our new one but it was simply not possible. We have instead tried to create a simple one off registration process which will facilitate future log ins to be done both securely and simply. Please accept my apologies if we have failed in doing so. If you still struggle with Bath Online it might be worth you exploring our Mobile App. Once registered for this, logging on can be as simple as using your thumb print. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

Review of the Bath Building Society, Savings:

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New Online portal

Before launching a new portal which no-one asked for - ensure it works for all different accounts and your website can cope. Reviewed on: 26th September 2023

BBS Member

1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback. We have invested in this new portal because of lots of feedback that we needed to do so. There are a small number of accounts that cannot yet register for the new version of Bath Online but these are in the final stages of testing and we expect that they will then be made live within a matter of days/weeks and certainly by no later than the end of October. The new portal already has more functionality than the old one and we are planning on delivering new features over the next few months. If there is something in particular you would like us to add, please let us know. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

Review of the Bath Building Society, Savings:

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Great customer service

The online chat is really good. The communication upon opening an account could be better. Information was split, emails didn't arrive and the overall process was quite slow. However, it wasn't complicated or hard. Reviewed on: 25th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 26th September 2023

Review of the Bath Building Society, Savings:

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Great staff

I like the excellent service provided by the front of house staff who have always received my requests whether in Branch(Oldfield Park) or by phone or email with friendly efficiency and professionalism. I fail to see why the Executives of the society receive such bloated salaries when it has been demonstrated in numerous exercises that a reasonably competent A level student of economics is able to perform the duties of financial probity just as well. How about slashing the obscene amount of money they receive and giving more to the staff who earn it and more to the charities that the Society seeks to champion each year Reviewed on: 20th September 2023

Reply from Bath Building Society Thank you for your kind feedback regarding Oldfield Park. If you are a member of Bath Building Society you do of course have a voice and an annual vote when it comes to electing or re-electing our directors. I hope you use this opportunity. In the meantime your feedback will be recorded and reviewed by our Board and the Non-Executive Director who oversees the Remuneration Committee. Response date: 27th September 2023

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