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Review of the Newbury Building Society, Savings:

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Slow again with messgaes

Account opened & funded in reasonable time, problem with entering details via online application form resolved quickly but still waiting for confirmation message promised a week ago 3/3/23 Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are sorry there is a delay in responses - please do contact us at marketing @newbury.co.uk and we will investigate this. Response date: 10th March 2023

Review of the Newbury Building Society, Savings:

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New savings account

Had a difficult start, the account got locked even before it was up and running, and it took several phone calls to get it unlocked, , could have been a far easier process, room for vast improvements Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are sorry to hear there were issues and would like to understand what happened to ensure we can improve this. Please do email us at marketing @newbury.co.uk Response date: 10th March 2023

Review of the Newbury Building Society, Savings:

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The lady was very helpful

She was very thorough and met all my needs. Reviewed on: 10th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we appreciate it. Response date: 10th March 2023

Review of the Newbury Building Society, Mortgages:

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Great company

We had a lot of trouble with another lender getting our shared ownership and all went wrong and lost our mortgage offer, when we thought all was lost Newbury gave us an offer and had everything sorted for us very fast with very little hassle. They have had amazing customer support, which most other lenders don’t and just general made it very stress free for us. Once we moved in we even had a welcome box which was a nice touch from them. Couldn’t recommend any more Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We do appreicate it. Response date: 10th March 2023

Review of the Newbury Building Society, Savings:

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Back office delays

Has taken six weeks to open and transfer an ISA due to NBS back office failures. Confusion as to whether NBS have funds or not. Have had to contact original ISA provider to resend information originally sent five weeks previously. Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that you have experienced delays - we will review what happened here, please do contact us so that we can understand what went wrong. Response date: 10th March 2023

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