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Review of the Newbury Building Society, Savings:

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Excellent customer service

Very good all round customer service from explains the type of account plus all the financial and legal documentation as well as ensuring I was comfortable with the type of account I was opening. She also explained other financial savings vehicles the Society had to offer including ISA. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd February 2023

Review of the Newbury Building Society, Mortgages:

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Exemplary service

We have been a depositor and borrower with NBS for more than 25 years. Post retirement over ten years ago, we still had an outstanding mortgage on our principal residence as the cash had been used to assist children with various property purchases, latterly a flat in London occupied and rented by our youngest daughter and others. The intention was always to transfer the flat to her but the outstanding borrowings needed to be transferred to her also. Our existing fixed rate product came to an end on 31 January and we started discussions with Eve McDowell in September about how to structure the arrangement which entailed me supporting our daughter with my income to enable her to achieve the earning multiple to support the required borrowing. Eve has always been incredibly pleasant and helpful to deal with as we have discussed our ultimate objective over a number of years. A satisfactory mortgage offer was issued in early December and the new advance on the security of the flat completed on 31 January to tie in with the redemption at the end of our fixed rate product. What I like about NBS is that they are friendly, local, efficient, accessible, flexible and easy to deal with and it gives the impression of providing a personalised service. Its products may not be the most competitive in the market place (apart from the 2.21% discount from SVR withdrawn in October!) but they maintain a reasonable balance. We hope this continues with the current increases in BoE base rate. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 3rd February 2023

Review of the Newbury Building Society, Savings:

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A good personal service

It is so nice to get a personal service these days. Staff always polite and helpful. It makes you confident about the services they offer Reviewed on: 3rd February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 3rd February 2023

Review of the Newbury Building Society, Savings:

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excellent

First Class -not necessary to say more Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you so much for your words! and for taking time to leave feedback - we appreciate it. Response date: 3rd February 2023

Review of the Newbury Building Society, Savings:

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Efficient professional service

Very happy with the customer service provided by Julie in Alton Expert advice and done in a timely fashion Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Julie, who will be so pleased to hear them. Response date: 3rd February 2023

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