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Review of the Newbury Building Society, Mortgages:

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Slow and delayed my moving in date

I submitted my mortgage application quickly to try save time however Newbury were slow to process my application at every step. It took over a week after my initial application to notify me that I needed to submit further documentation, then 4 weeks to arrange the valuation, then 3 weeks from the valuation to provide me with my offer. All of these wait times were over the advised timeframes provided by Newbury, which added uncertainty to the process, creating additional stress for myself on an already stressful situation. The delays waiting for the offer to be submitted almost resulted in me being homeless as the lease on my old home ran out during the period of waiting as I expected to have completed the process a month prior and move into my new home, however without the offer from Newbury I was unable to complete my house purchase. I was not povided with any reasonable excuses for the delays or updates on the progress of my application. Reviewed on: 11th October 2022

Reply from Newbury Building Society Thank you for letting us know about this and we are truly sorry for the uncertainty and stress this has caused you. There have been delays throughout the mortgage lending industry in the last 3-4 months, largely due to the economic factors and this has affected availability of surveyors to carry out valuations due to the increased demand. This is not unique to Newbury Building Society and we have put in additional support to assist our teams to deal with applications as quickly as we can. That said, we would like the opportunity to talk to you about your experience and see if there is anything with your particular case that would help us improve what we do. If you email us at [email protected] we can ask one of our senior managers to do this. Thank you. Response date: 13th October 2022

Review of the Newbury Building Society, Savings:

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Superb service

I already have a couple of savings accounts with the Newbury Building Society and so have had experienced their great customer service. I wanted to open another account that was not instant access. I went to Alton branch on Saturday morning and Cassie went through all the options without being pushy. Very happy to open a Charity account. Reviewed on: 10th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Cassie, who will be so pleased to hear them. Response date: 11th October 2022

Review of the Newbury Building Society, Savings:

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Efficient and courteous

The staff were extremely efficient and courteous and observant of my time constraints. Reviewed on: 8th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th October 2022

Review of the Newbury Building Society, Savings:

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Excellent

Very good company to deal with and contact Reviewed on: 8th October 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 10th October 2022

Review of the Newbury Building Society, Mortgages:

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very prompt and efficient

I was nervous applying for a further advance, and didn't need to be. It was very straightforward. Reviewed on: 8th October 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 10th October 2022

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