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Review of the Newbury Building Society, Mortgages:

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Excellent from first to last, simple pragmatic solutions to any difficulties

The customer service from Newbury mortgage team has far surpassed anything I have experienced in the past, absolutely first rate. The initial interview was not overly intrusive, asked what was required and was not condescending (as experienced with other potential lenders.) I asked for two extensions to the offer which were granted without fuss and the minimum of paperwork. Similarly with a last minute hitch in clearing the existing mortgage this was handled with a co-operative, can-do attitude. I have felt I have been treated as a trusted customer and that the staff are not hide-bound by their own procedures. Mine was not a seamless mortgage application but was made straightforward because of the the positive attitude of Newbury Building Society and its staff Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you very much for leaving us such a kind review, we really do appreciate it. Response date: 28th March 2022

Review of the Newbury Building Society, Mortgages:

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Great products, process and people.

Great product offering supported by an innovative approach to lending. The post application process and underwriting was personalised, flexible and demonstrated a constructive and problem solving approach. Quick from start to finish, the experience was as smooth, personal and customer focused as it could possibly be. Thanks to everyone involved ! Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 28th March 2022

Review of the Newbury Building Society, Savings:

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Too many questions

I had completed an application form for a new account and I was still asked all of the questions on it. I took the trouble to read the full details on the account that were sent to me by email and yet these were told to me again. I was also asked lots of marketing questions not related to the account which added significantly to the duration. Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback. Our qualified savings advisers are required to ensure members understand the terms and conditions of all financial products to comply with financial services regulation. However, we will ensure your comments are shared with the direct sales manager to ensure the processes are as efficient as they can be. Response date: 28th March 2022

Review of the Newbury Building Society, Mortgages:

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Amazing communication!

I’m actually a mortgage broker so I knew Newbury would be great from experience but it’s completely different applying for your own mortgage! Considering I submitted my application during the Christmas break I was kept up to date with what was happening and had my offer issued in no time with a competitive rate. Can’t recommend enough for a stress free moving process. Reviewed on: 25th March 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback here. This is really great to hear and we will definitely share your comments with the teams who help this happen :-) Response date: 25th March 2022

Review of the Newbury Building Society, Savings:

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New existing member account

The Newbury BS teller was polite, efficient and knowledgeable. She carried out my request to open an additional account with charm and a smile. What more can you ask for. Reviewed on: 23rd March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 25th March 2022

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