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Review of the Newbury Building Society, Savings:

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Poor delivery

Why does it take 3 days to successfully open an account online, when you are already an existing customer? Definite room for improvement. No apology received either. Reviewed on: 22nd December 2021

Reply from Newbury Building Society HI - thank you for your feedback - we would like to review what happened during your account opening experience so that we can improve - or manage expectations of the process, if there was a reason for this. Please do contact us on marketing @newbury.co.uk and we will be happy to look into this for you. Response date: 22nd December 2021

Review of the Newbury Building Society, Savings:

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Very polite and helpful.

Catherine was a very nice and polite lady and gave all information that I required. Reviewed on: 21st December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Catherine who will be so pleased to hear them. Response date: 22nd December 2021

Review of the Newbury Building Society, Savings:

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Opened new a count

Opened a new account at Newbury Building Society in Basingstoke and they could not have been more helpful Reviewed on: 20th December 2021

Reply from Newbury Building Society Thank you for sharing your feedback - we appreciate it. We will share with our colleagues in Basingstoke - who will be so pleased to hear this. Response date: 20th December 2021

Review of the Newbury Building Society, Mortgages:

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Completing My Mortgage

I've just finished paying my mortgage. Newbury Building Society has been very helpful to us and they have programmes that helped us complete our payments early. This is even without the usual penalty that other banks give. We also appreciate the fact that we live in the town where the main office is located so it was so easy to communicate with them if we have any concerns. The staff was so helpful and the bank contacted us regarding the incoming completion of our mortgage. They also advise us on what to do next. Over-all we are so happy that we have NBS as our mortgage provider. Reviewed on: 19th December 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking the time to leave feedback. We appreciate it. Response date: 20th December 2021

Review of the Newbury Building Society, Savings:

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Pleased with the service

Happy with service provided and everything that was explained to me Reviewed on: 18th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th December 2021

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