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Review of the Newbury Building Society, Mortgages:

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Efficient and very professional.Painless and very well coordinated.

This is a Building Society that provides human contact and superb service. Reviewed on: 14th December 2021

Reply from Newbury Building Society Hi - thank you very much for your kind words and for taking time to leave feedback. We appreciate it. Response date: 14th December 2021

Review of the Newbury Building Society, Savings:

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Excellent service,

As a Newbury resident I had obviously known of Newbury Building Society for years, they had a great reputation for helping locals and people in the surrounding areas with mortgages and savings too etc, I already had an account at N B S but needed another for a lager amount of savings, only one place came to mind N B S, Stacey at the Newbury branch was very helpful, friendly and professional, and advised me on the right accounts to choose, thanks again for all your help at N B S, Jim. Reviewed on: 13th December 2021

Reply from Newbury Building Society Hi Jim, Thank you for taking the time to leave feedback - we really do appreciate it. Response date: 13th December 2021

Review of the Newbury Building Society, Savings:

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Excellent and friendly service from Winchester branch

Really valued the personal service from Isabel and the other branch members, during a period when we needed a number of transactions and accounts sorting out. Nothing was too much trouble, great and quick service which is very much appreciated. Reviewed on: 10th December 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback and for your kind words. We will be sure to share your comments with Isabel, who will be so pleased to hear them. Response date: 13th December 2021

Review of the Newbury Building Society, Savings:

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Disappointing

Given that we have been savers (our own savings account plus 3 accounts for the grandchildren) and had always had good service from the NBS for over 50 years, we were highly disappointed with our recent 2 experiences. Firstly on Monday 6 December we arrived c 10am to join a queue of 3/4 people, which, by the time we left, in exasperation, having had no help or contact of any sort with any staff, 15 minutes later, the queue was 9 persons in length...and no-one had come out to see what was happening (despite one of the cashiers behind their desk having been asked for help). And the most embarrassing thing about the whole process, was that during this whole time we were there, an elderly gentleman was trying to deal with a monetry matter at top voice, with an assistant, who also spoke extremely loudly for the entire time: so that everyone could here every detail. . I do not wish to know other people's financial dealing and I'm absolutely sure I wouldn't want them to hear mine. The whole process made a nonsense of confidentially and your accountability as a financial organisation The assistant dealing with the gentlemen at no time made any attempt to deal with the growing queue or seek help for it in any way. We tried again on Tuesday 7th. We wished to set up an additional savings account. On this occasion we were the only customers there. We were asked to sit at the desk in the open reception area, and indicated our concerns (as above) about being in an open area (although there were no others there at the time) It was explained that these were COVID requirements but the was an office available if necessary but the window didn't open. As we thought we were not going to be long, we decided to stay where we were.. For some reason the whole process took ages, even though you have had all our contact details etc for over 40 years. Why did we have to sit for c 20mins watching details which you already had on your system being added to a new account. It does not appear that customers are your prior concern. Reviewed on: 10th December 2021

Reply from Newbury Building Society Hello, we are very sorry to hear about this experience which is not the service we expect - please can you contact us so that we can learn more about this and ensure that these issues are not repeated. Please can you email us marketing @newbury.co.uk, many thanks. Response date: 13th December 2021

Review of the Newbury Building Society, Mortgages:

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Real people

My experience as at all times with NBS was excellent. It is good to speak to a real helpful person who was able to guide me effortless through the process. Its is comforting to part of NBS. Reviewed on: 10th December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 10th December 2021

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