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Review of the Newbury Building Society, Mortgages:

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Extending our Mortgage

Newbury could not have been more helpful. We have always found this since we first switched to them. Nothing was too much trouble, all sorted very quickly. Staff could not have been more helpful. I would thoroughly recommend them to anyone. Reviewed on: 10th December 2021

Reply from Newbury Building Society Thank you so much for your kind words and for taking the time to leave feedback - we really appreciate it. Response date: 10th December 2021

Review of the Newbury Building Society, Savings:

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Opening Savings Account

As an existing member - I was informed of the possibility of opening the Existing Members Account. I was able to open the account on-line and to arrange the transfer of funds from another provider to the new account within 3 working days. I was surprised however at the requirement to provide additional personal details even though I was an existing member for over 1 year. Reviewed on: 8th December 2021

Reply from Newbury Building Society Hi thank you for taking time to leave feedback, we appreciate it. With regards to providing additional details, we are reviewing how to make this simple but also need to ensure we follow requirements for security and we are constantly reviewing how we can make this easier for our members whilst retaining online secure management of personal data. Response date: 9th December 2021

Review of the Newbury Building Society, Savings:

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Setting up an account

Really helpful. Made setting up a new account really easy Reviewed on: 7th December 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 8th December 2021

Review of the Newbury Building Society, Savings:

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Good product and service

The Existing Member account was easy enough to open online, and the confirming paperwork arrived quickly by post. It was a couple of days too early to qualify for the account but this was quickly pointed out via secure messaging and the account opened automatically on the relevant day. The interest rate is good in the present times, though the maximum deposit of £2000 per tax year is disappointingly low. Overall, pleased with the process and service received. Reviewed on: 5th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will share it with our customer service and product team. Many thanks Response date: 6th December 2021

Review of the Newbury Building Society, Mortgages:

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Excellent service from start to finish

My main point of contact at the Newbury was endlessly patient, very well informed, and most helpful. My first attempt at a house purchase fell through, but I went back again a year later and received the same helpful service despite COVID-19. I am retired abd was impressed by the options available for a mortgage for someone of my age. Thoroughly recommended. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking time to leave feedback - we really appreciate it. Response date: 6th December 2021

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