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Review of the Newbury Building Society, Savings:

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Opening business account

Paula at the Hungerford Branch was informative and helpful, and our experience of opening a new account was relaxed and friendly. Reviewed on: 27th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 27th July 2023

Review of the Newbury Building Society, Savings:

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Excellent Service at Newbury Building Society

I cannot recommend Newbury Building Society enough. Customer Service Advisor, Stacey, was incredibly clear and helpful in setting up my accounts. Reviewed on: 24th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to shar your comments with Stacey, who will be so pleased to hear them. Response date: 24th July 2023

Review of the Newbury Building Society, Mortgages:

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Really impressed with the professionalism shown by Sezanne, extremely helpful.

Interesting experience, bearing in mind my age and being prepared to offer a mortgage to age 90, after being told by Leaders acting on behalf of Laurus Homes the vendor was an impossibility. So pleased my IFA suggested yourselves. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. We will be sure to share your comments with Sezanne, who will be so pleased to read them. Response date: 24th July 2023

Review of the Newbury Building Society, Savings:

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First class customer service

Staff recognised our needs and were able to offer exactly what we required in a saving account. Staff were helpful, friendly, personable and knowledgable. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 24th July 2023

Review of the Newbury Building Society, Mortgages:

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Additional borrowing

Being self employed mortgages applications are always interesting and can be protracted and I understand this. The requests for information changed constantly throughout the application. The underwriting department were inconsistent in their requests. If i were not tided into an agreement I would have gone out to market. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - and we are sorry you were frustrated with information requests. We will pass your comments to the Underwriting Manager to review this, but thank you for letting us know. We will explore this. Response date: 24th July 2023

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