Verified Member's community profile page

Write a review

Go to business site

Viewing profile for,

Verified Member

1493

Total reviews written

Helpful marks given to their reviews

752

Times reviews seen

All reviews (1493)

Review of the Newbury Building Society, Savings:

View on product page

opening a new account online

I was surprised that as an existing customer I needed to provide a copy of my bank details for which you already had the details. As a consequence I had to make 2 trips to your Newbury branch when my first payment to that account was rejected and returned. Communication could have been better as to what documents were required. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the relevant teams. Thank you again. Response date: 12th May 2023

Review of the Newbury Building Society, Savings:

View on product page

Great friendly service with a smile,

I opened 3 accounts yesterday in the basingstoke branch and they were brilliant i am with Santander at the moment but i am going to transfer everything to them as they are far better and you dont have to pay an arm and leg. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Basingstoke branch, who will be so pleased to hear them. Response date: 12th May 2023

Review of the Newbury Building Society, Savings:

View on product page

Efficient and speedy

I have not been a previous customer with Newbury but wished to open a Senior Saver account with them. These days, with money laundering/security regulations etc what was once a simple procedure is now highly complicated. Despite this, Richard navigated me through the procedure quickly and efficiently to a successful conclusion. My passbook arrived by post the very next day. I am very satisfied. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Richard, who will be so pleased to hear them. Response date: 12th May 2023

Review of the Newbury Building Society, Savings:

View on product page

Thank you Stacey Kemp

We have just opened a saving account at Newbury Building Society. We found the experience extremely easy and Stacey was informative, professional and friendly. We are very grateful for her advice and expertise. Reviewed on: 11th May 2023

Reply from Newbury Building Society HI - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 12th May 2023

Review of the Newbury Building Society, Savings:

View on product page

A very pleasant and informative financial experience

I have passed the doors of Newbury Building Society many times over the 25 or so years I have lived in Newbury and never entered. Whilst reading the financial press in a nearby coffee shop, I was spurred into action to seek advice on a particular product I was interested in, a Children's ISA for our new grandchild. Of course, I could of looked a product up on line, but as I was near by the Newbury Building Society, I decided I would drop in and seek advice or at least some literature. As I entered the store, i was immediately greeted by Meredith, who listened intently to my initial request and then produced a simple piece of literature that covered the various savings products, it then became apparent that I could benefit from more than one of the savings products on offer, compared to that available from the other two banks I am with, particularly with regard to savings rates. I was then expertly passed over to a colleague of Meredith's, Rachel Hawkins who again took me through in detail the two products that seemed particularly suited to my requirements and I went ahead and set up the two accounts. Reviewed on: 10th May 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Meredith and Rachel, who will be so pleased to hear them. Thank you again. Response date: 11th May 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.