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1493

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6

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All reviews (1493)
Review of the Newbury Building Society, Savings:
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opening a new account online

4
I was surprised that as an existing customer I needed to provide a copy of my bank details for which you already had the details. As a consequence I had to make 2 trips to your Newbury branch when my first payment to that account was rejected and returned. Communication could have been better as to what documents were required. Reviewed on: 12th May 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the relevant teams. Thank you again. Response date: 12th May 2023
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Newbury Building Society
Review of the Newbury Building Society, Savings:
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Great friendly service with a smile,

5
I opened 3 accounts yesterday in the basingstoke branch and they were brilliant i am with Santander at the moment but i am going to transfer everything to them as they are far better and you dont have to pay an arm and leg. Reviewed on: 12th May 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Basingstoke branch, who will be so pleased to hear them. Response date: 12th May 2023
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Newbury Building Society
Review of the Newbury Building Society, Savings:
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Efficient and speedy

5
I have not been a previous customer with Newbury but wished to open a Senior Saver account with them. These days, with money laundering/security regulations etc what was once a simple procedure is now highly complicated. Despite this, Richard navigated me through the procedure quickly and efficiently to a successful conclusion. My passbook arrived by post the very next day. I am very satisfied. Reviewed on: 12th May 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Richard, who will be so pleased to hear them. Response date: 12th May 2023
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Newbury Building Society
Review of the Newbury Building Society, Savings:
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Thank you Stacey Kemp

5
We have just opened a saving account at Newbury Building Society. We found the experience extremely easy and Stacey was informative, professional and friendly. We are very grateful for her advice and expertise. Reviewed on: 11th May 2023
Reply from Newbury Building Society HI - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 12th May 2023
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Newbury Building Society
Review of the Newbury Building Society, Savings:
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A very pleasant and informative financial experience

5
I have passed the doors of Newbury Building Society many times over the 25 or so years I have lived in Newbury and never entered. Whilst reading the financial press in a nearby coffee shop, I was spurred into action to seek advice on a particular product I was interested in, a Children's ISA for our new grandchild. Of course, I could of looked a product up on line, but as I was near by the Newbury Building Society, I decided I would drop in and seek advice or at least some literature. As I entered the store, i was immediately greeted by Meredith, who listened intently to my initial request and then produced a simple piece of literature that covered the various savings products, it then became apparent that I could benefit from more than one of the savings products on offer, compared to that available from the other two banks I am with, particularly with regard to savings rates. I was then expertly passed over to a colleague of Meredith's, Rachel Hawkins who again took me through in detail the two products that seemed particularly suited to my requirements and I went ahead and set up the two accounts. Reviewed on: 10th May 2023
Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Meredith and Rachel, who will be so pleased to hear them. Thank you again. Response date: 11th May 2023
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Newbury Building Society

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