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11th September 2020
Quick and fair handling of claims at a reasonable premium
Happily, I’ve only had to make a couple of claims and they were dealt with quickly and fairly. And all at a competitive and reasonable premium.
Your Purely Pets Reviews (736)
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6th July 2020
Inaccurate website and terrible service
Purely Pets quoted very reasonably for our two mixed breed dogs (Labradoodles). The only options on the internet were Pure, Cross or Pedigree. When we had reason to call to change bank details, they told us that the quote was wrong, and that the...
Read morePurely Pets quoted very reasonably for our two mixed breed dogs (Labradoodles). The only options on the internet were Pure, Cross or Pedigree. When we had reason to call to change bank details, they told us that the quote was wrong, and that the premium was nearly 50% higher because of the breed. They couldn't explain why their website didn't ask for this information. I'm still arguing this point with them. Very little knowledge available from their call centre.
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27th April 2020
Great company
I have been with purely Pets for a few years now and have had nothin but great service .
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19th August 2019
Puts my mind at ease!
Lovely and straightforward pet insurance. Great value for money and no added fluff!
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18th August 2019
Easy to set up reasonable prices
Really easy to set up and a very reasonable price for our cat Perrie. We know she is safe with Purley Pets looking after out for her!
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11th August 2019
Great insurer for my dog
Great customer service and very easy claim process
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11th August 2019
Easy to claim, very helpful staff
I have been with purely pets for many years. The staff are very helpful when you telephone them and if you have to claim it’s very straightforward. You are kept up to date via your online account and emails and payments are made within a week of c...
Read moreI have been with purely pets for many years. The staff are very helpful when you telephone them and if you have to claim it’s very straightforward. You are kept up to date via your online account and emails and payments are made within a week of claiming. I would highly recommend purely pets for your insurance.
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10th August 2019
Straightforward service with no delays
What a difference! Responding to queries is a doddle and the service you receive fantastic with no delays, unlikecwith other pet insurances like Pet Plan. You call them and they are there without making your life hell.....
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4th August 2019
Very helpful, good value
Very helpful staff and happy to answer any questions on the phone. Easy to use website. Good value for money and offers suitable cover for a fair price.
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3rd August 2019
Easy to insure with and renew
Easy to ensure with, much cheaper than previous insurer, excellent coverage especially for older pets
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2nd August 2019
Pet insurance
Purely pets are a very competitive insurance company Very polite / helpfull and deal with your enquiry very professionally
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2nd August 2019
Compassionate and caring
I had to claim after having my cat put to sleep, the customer service was outstanding when dealing with my claim whilst at he same time showing understanding about the death of my pet.
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31st July 2019
customer friendly
simple online purchase to buy insurance and very straightforward claim process
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31st July 2019
Great company!
Had to claim a few times and its been a very smooth experience. Would highly recomend
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31st July 2019
Very friendly, helpful team
Very easy to book pet insurance and the staff member was very helpful when I had a query. I have not and hope not to need to make a claim but am confident they will help me as needed.
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31st July 2019
Great Service
I’ve never felt so secure with my dog in this relationship between me and purely pets. Would always recommend.
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31st July 2019
has all run smoothly
everything has gone as expected. had no issues from set up to paperwork etc. all good
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30th July 2019
AMAZING!
Amazing experience from start to finish. Cannot praise them enough as they are like a breath of fresh air.
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30th July 2019
A 'Purrfect' Product
Fortunately, I have not needed to contact Purely Pets, nut I do have 'peace of mind'
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