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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Simple, easy, reassuring

The loan was easy to apply for and check, there was no pressure, the whole process from checks to application to receiving the loan was stress free. Information and updates were helpful and it was so easy to check on the amount and update/pay more off the amount of possible. The emails were helpful and the advice good, the level and help of the communication made the whole progress very easy, I will be using them again! Reviewed on: 11th June 2020

Good rates

I thought they were very competitive with their rates. Reviewed on: 11th June 2020

Excellent lender

The whole experience e of borrowing was made easy by Ratesetter. Everything was straight forward, in plain english, and easy to access via ymthe online account. Highly recommended. Reviewed on: 11th June 2020

Excellent, professional service

Ratesetter base their analysis on real-life potential of the borrower fulfilling repayment and the subsequent return to the investor. This is hugely more beneficial to the borrower demonstrating their eligibility and the investor judging the risk. This is more fair, transparent and mathematically sound than I've experienced with the banks, which rely on simple algorithms. Recommend very highly! Reviewed on: 11th June 2020

Really easy to use

User friendly modern way to work Reviewed on: 11th June 2020

Quick and efficient loan process.

12 months ago I applied for a rate setter loan.The online process was quick, efficient and the rate offered was exactly as advertised.Support is always available either online or by phone.I would recommend rate setter for loans or saving. Reviewed on: 11th June 2020

All round excellent experience

Rate setter is in my opinion the best peer to peer lender on the market today. I found the whole process easy and simple to follow throughout and would whole heartedly recommend rate setter to others. Reviewed on: 11th June 2020

Great company

Very quick on reviewing applications, easy to pay back and great for early resettlement! You know exactly how much you owe at anytime I.E. interest added on monthly, repayment plan with it broke down for every month Reviewed on: 11th June 2020

Common Sense approach

Really easy and quick transfer of the funds. Good rates too! Reviewed on: 11th June 2020

Simple and Quick

Really good experience with RateSettler. Have recomy them to multiple people. Great company. Reviewed on: 11th June 2020

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