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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent customer service

Really easy to deal with. Quick responses and completion Reviewed on: 5th April 2023

Ronseal

A very honest company who give you exactly what they advertise. Reviewed on: 5th April 2023

Hassle free

First took a loan out a couple of years ago, then recently re-financed. The process was smooth from start to finish and when I needed to contact customer service they were prompt at replying and so helpful. % of the loans both times have been extremely competitive - beating the majority of banks. Reviewed on: 5th April 2023

Easy clear cut loan

Transparency in how much you will owe in total , fixed rate , simple & quick to apply Reviewed on: 5th April 2023

Affordable

I took this loan to purchase a car. After looking for the best loan available and affordable, these were absolutely the best! Reviewed on: 5th April 2023

Solid Loan Provider

Very simple to work with. Would use again if needed. Reviewed on: 5th April 2023

Second to none

This company are second to none in all areas from absolute top rate customer service to ease of use and completely understanding and knowledgeable dedicated staff from start to finish Reviewed on: 5th April 2023

Excellent

Quick and convenient and affordable loans . Reviewed on: 5th April 2023

Brilliant

Straight forward loan, low interest, quality. Reviewed on: 5th April 2023

Fantastic company, easy to deal with

Fantastic service, all done quickly and efficiently, easy to access account. Reviewed on: 5th April 2023

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