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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14025 reviews)

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4.92

Based on 14,025 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14025)

Simple loans

Good rates, easy to sort out and no red tape Reviewed on: 29th June 2017

Perfect experience!

Very fast straight forward application process, easy to use online system to monitor payments, very impressed! money in bank next working day! Reviewed on: 29th June 2017

First loan in my name

Very helpful,first loan in my name to buy a car. My husband was terminally ill and everything had always been in his name. Spoke to advisor on phone as I wouldn't have had any credit history. They were great and wouldn't go anywhere else. Reviewed on: 29th June 2017

Fair and friendly funding

No hassle loan. Great customer service. Low APR and quick and efficient application process. Reviewed on: 29th June 2017

Simple, quick and effective.

Simple quick effective....all confirmed via email, just one phonecall on a query and then all finalised. Highly recommended service! Reviewed on: 29th June 2017

Best loan provider

Cannot fault this company. Loans to tailor specific needs and being able to access my account online makes everything so easy. Never had any problems always great customer service. Reviewed on: 29th June 2017

Very good at loan rated

Would highly recommend to family and friends in need. Reviewed on: 29th June 2017

Fantastic service

What a great approach. Clear, easy to use and understand website. Clear, concise messaging which provides a perfect summary of the service, process and T&C's. transparent and honest. I also had to contact the call centre. Call answered quickly, agent could see my online journey thus far and could therefore provide the right advice. This is how every online company should be run. Very impressed. Reviewed on: 29th June 2017

Great service great rates.

Applied online received a call to clarify my needs really helpful friendly service. Received money promptly no hassle. Also pay back early with no charge! Fantastic highly reccomend. Reviewed on: 29th June 2017

Trustworthy Outfit

I took out a loan to go on holiday last year. The process was seamless and I got some good advice on how to manage repayments. The staff were really helpful and there is always someone on the line should you need help. The web side account is great as you get to see how much you owe and when payments are due. If I did need another loan in the future I would go to these first. Reviewed on: 29th June 2017

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