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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14025 reviews)

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4.92

Based on 14,025 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14025)

Set and Forget!

RateSetter was, at the time I arranged my loan, the cheapest provider I could find. Every aspect of using their website is an absolute breeze. All the information I need is easily accessible, whenever I need it, and is laid out in a logical fashion, making it easy to read. Their customer service is excellent as well; excellent phone manner presented by every operative I've spoken with (the few times I've needed to change my password). Their password security seems pretty robust as well. Couldn't ask for more really. No faults found here! Reviewed on: 29th June 2017

Ratesetter makes debts better.

Clear and concise And a fair price Ratesetter standards Mean everything's nice! Reviewed on: 29th June 2017

Cheapest interest, top quality quick service

received the money quickly and with no issues, lowest rates available so overall very happy Reviewed on: 29th June 2017

Ratesetter loan

Very easy and accessible. Prompt response and money delivered quickly. No annoying calls or junk mail. Private and well maintained loan. Very reasonable payment plan and charge. Reviewed on: 29th June 2017

Great service all round

Quick decision and money was available with no problem after a couple of days. Would definitely recommend Reviewed on: 29th June 2017

Fantastic!

So far used ratesetter for two cars and been accepted both times and have never missed a payment, never had any unexpected bills, can even put extra money on each month and change the monthly payments without any charges, really good finance company! Reviewed on: 29th June 2017

Great customer service

I've been with rate setter for around 18months and can't fault the service provided Reviewed on: 29th June 2017

Professional experience

My dealings with RateSetter has been very professional and helpful when I needed help to access my account, nothing too much trouble, would definitely use again if needed. Reviewed on: 29th June 2017

Borrowing without the fuss

From the moment I enquired, to the point my personal loan was accepted. I encountered zero hassle. Great and easy service. Reviewed on: 29th June 2017

Quick and Easy

Online search found RateSetter, to be honest I'd never come across them before so I had a look on there website. Perfect.... easy to understand and everything explained. Very user friendly, HAVE and will recommend to friends and family Reviewed on: 29th June 2017

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