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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14022 reviews)

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4.93

Based on 14,022 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Fantastic easy way to get a loan

Really quick and simple only quotation service , with clear and simple user forms. I got my loan within a few days paint into my bank and it really helped our family. Good customer service and very straight forward system. Reviewed on: 29th June 2017

Trustable

Had no issues on the period that i was useing it! If in the future i'll need help again i won't hesitate to work agin with them ! Reviewed on: 29th June 2017

Good service

The service was excellent and the money came though very quickly Reviewed on: 29th June 2017

Easy fast and simple

No pressure no silly questions just straight forward money lending. The way it should be!!!! Reviewed on: 29th June 2017

Quick, simple and efficient!

Honestly couldn't fault the service, responds quickly and professionally and helps with any queries. I haven't got the best credit score in the world but I was able to get a reasonable loan within 24 hours. Have recommended them to friends and family! Reviewed on: 29th June 2017

Fast, efficient, caring

When I first applied for a loan, I didn't believe I had much chance of getting my application approved. However, ratesetter came back to me within 10 minutes, with an intial yes, I then followed their website and instructions for me to be able to gain the funds I needed and found this to be well explained and well organised! The whole experience was quick, easy going and helpful. I couldn't of asked for a smoother application process! Reviewed on: 29th June 2017

I wouldn't go anywhere else

Amazing company. Got my loan through quickly. Every aspect was very clear. Had follow up phonecalls from customer advisors to ensure im still okay with the loan. Online portal makes it easy to track. I have already recommended a family member check them out first before the bank. Reviewed on: 29th June 2017

Ease of use

Very easy to use and quick decisions Reviewed on: 29th June 2017

Easy to apply and response given straight away

Easy to apply and response given straight away, with the money in my bank account within hours! With the added bonus of having very low interest rates, the lowest I could find when shopping around. Reviewed on: 29th June 2017

Fantastic!

I have taken three separate loans from Ratesetter over the last few years and their service cannot be faulted. Their website is very easy to use from loan application through to managing my loan. They are very quick to confirm acceptance, all details and transferring the money. They offer fantastic rates as well as the opportunity to repay early without penalties. I wouldn't consider using any other company and I have already recommended them to friends and family! Well done Ratesetter! I couldn't be happier with the service that you provide, thank you! Reviewed on: 29th June 2017

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