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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy and hassle free service

I took out a loan with rate rate setter hassle free , so easy to apply and a quick response once the application was submitted. The money was available quickly and I had to change a payment date which was dealt with quickly again hassle free. Would definitely use this company in the future and recommend to others Reviewed on: 5th April 2023

Easy process for a loan

Ratesetter had one of the best rates when i applied for a loan. Easy process and got my loan within a week. I've used RateSetter. Once before and their Customer Service is excellent. Pay your loan on time and they leave you alone. I would definitely recommend Reviewed on: 5th April 2023

Great loan company

I love how easy it is to apply, be accepted and how quickly the money is in your bank. Using Ratesetter has helped me and my family so much after maternity leave and I would recommend small, manageable loans to anyone who asks. The website helps you manage payment dates, extra payments and helps you keep a track of how long is left and how much you still owe. Simple, easy and clear. I would use again in a heartbeat. Reviewed on: 5th April 2023

Great rates and simple application.

Provided the best rate I could find at the time. Immediate response, easy to apply and simple to access account. No penalty for early repayment. Very happy with service. Reviewed on: 5th April 2023

Great

Perfect service fast checks and money available very quick Reviewed on: 5th April 2023

Simple and Fast processing

I have taken a personal loan and the entire process is simple and quick. It was very good experience with Ratesetter. Reviewed on: 5th April 2023

Easy to work with

Very good service and great help Reviewed on: 5th April 2023

Long term loan

Had a few loans from this company! Fast approval, polite team, great APR %. Never had any issues! Recommending to my friends and will be using again myself if ever needed. Thanks Reviewed on: 5th April 2023

Great provider

Very quick load help me buy my dream car. I would recommended to family or friends Reviewed on: 5th April 2023

Thank you, RateSetter

One year and a half i borrowed money from RateSetter to help finance a home renovation project, and I was thoroughly impressed with the service I received. The application process was quick and easy, and I received a decision on my loan within minutes. The rates offered by RateSetter were highly competitive compared to other lenders I had considered, and the repayment terms were flexible enough to fit my budget. Throughout the loan period, I received regular updates and reminders from RateSetter, which made it easy to keep track of my repayments and avoid any late fees or penalties. The customer service I received from RateSetter was also exceptional - any queries or concerns I had were promptly addressed by the friendly and knowledgeable staff. Overall, I highly recommend RateSetter for anyone looking for a trustworthy and reliable lender for their borrowing needs. Reviewed on: 5th April 2023

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