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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Fair and supportive company

I feel the ethos of the company is supportive for both customers who use the service and for the investors who supply the finances to allow the company to offer this service. Reviewed on: 5th April 2023

Smooth and easy

Ratesetter have been brilliant providing loans to my family and me. They have an easy to navigate application thats smooth and efficient and I've highly recommended them to friends. Reviewed on: 5th April 2023

Personal loan

It was easy and not complecated very easy to work with. Reviewed on: 5th April 2023

Excellent service and support.

Very happy with the whole process. Reviewed on: 5th April 2023

Easy, clear and exactly as advertised

I had a great experience with a small personal loan from Ratesetter, the whole experience was easy and stress free and I was able to pay the remainder off early with no additional fee Reviewed on: 5th April 2023

Great service

Great service, great customer experience, great deal Reviewed on: 5th April 2023

Quick and efficient with no hassles

I took out loans twice with Ratesetter and on both occasions the processes was efficient and quick to setup and get a decision. The loan was in my bank within expected timeframe. Reviewed on: 5th April 2023

Decision

Was accepted straight away no problems and easy to deal with customer service. Highly recommend Reviewed on: 5th April 2023

Fast loan discharge

Fast loan discharge and good rates Reviewed on: 5th April 2023

Ratesetter

I’ve used Ratesetter a few times over the years and they have always provided quick, easy service and great interest rates. The website is great, it allows you to see your settlement amount, make extra payments and make changes to your loan for example borrowing more. Reviewed on: 5th April 2023

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