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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great Piece Of Mind

I have been using rate setter for a couple of years now and I must say I would go nowhere else. The customer service is world class and the customer website/online portal is very user friendly Reviewed on: 5th April 2023

Loan application

Very good and fast loan approval Reviewed on: 5th April 2023

Personal loan

Excellent, easy to deal with, great interest rate and no.hassle to increase amounts Reviewed on: 5th April 2023

Beat loan provider

I have been with ratesetter for along time, I have found that the staff are really helpful when processing a new application or even changing my direct debit dates in the past due to personal change of circumstances. Thank you ratesetter Reviewed on: 5th April 2023

Very good experience, easy from start to finish

Ratesetter were very good from the start, my loan arrived very quickly and a decision was also made very quickly regarding the loan. I would recommend Ratesetter to my friends and family Reviewed on: 5th April 2023

Easy to organise

Easy to organise. Interest rates a little high Reviewed on: 5th April 2023

Quick reply

The deposit was done immediately the loan was approved. Reviewed on: 5th April 2023

Fantastic service!

Easy Loan application and a Great user friendly online platform. Reviewed on: 5th April 2023

Treated like a real pesron!

For various reasons i often have a need for increased cash-flow. I have had RateSetter personal loans ranging from £3,000 to £35,000 and the flexibility of RateSetter allows me to make additional repayments as and when i have extra funds available. A very easy to use website - clear and simple. Reviewed on: 5th April 2023

Easy no hassle

Ratesetter have been there for me when I needed it most. Easy experience all round Reviewed on: 5th April 2023

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