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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent service

Very quick and painless to put into place and speedy pay out Reviewed on: 5th April 2023

A life saver

An excellent service provided, so straight forward and easy to apply. Lifted so much financial stress off my shoulders and would highly recommend them to anyone. Thankyou! Reviewed on: 5th April 2023

Quick, fair and easy to manage.

The easy to use website and management of your loan is very good. You can overpay, change payment date and borrow more all from the website without the need for anyone else. Rates are low and so are payments. Reviewed on: 5th April 2023

Amazing customer support

Great support and customer service. Any inconveniences was sorted in a quick timeframe and would happily recommend. Reviewed on: 5th April 2023

Easy, fast payment friendly

I consolidated other credit eith a ratesetter loan and it was so easy. Reviewed on: 5th April 2023

Excellent

Excellent customer service and easy to apply. Clear to understand. Reviewed on: 5th April 2023

Great value

Great overall experience, would defo use again Reviewed on: 5th April 2023

Great service

Quick responses to queries and great rates offered! Reviewed on: 5th April 2023

Best service

Quick and easy to deal with. Good communication. Excellent service Reviewed on: 5th April 2023

Excellent company and great service

Always a very easy application and system to use and great communication and customer service Reviewed on: 5th April 2023

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