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RateSetter: Loans reviews

4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Fantastic

5
Great comms, great offers, fantastic service. Reviewed on: 5th April 2023

most reliable fast and efficient company

5
I have used rate setter few times and i must say this company gets five star from me. highly recommended Reviewed on: 5th April 2023

The best and most competitive service available

5
It is very easy to manage and monitor your account online, the interest rate is clear and not hidden, and can easily payback the loan before the end of loan contract. Reviewed on: 5th April 2023

Excellent service

5
Excellent service easy application very helpful Reviewed on: 5th April 2023

Awesome company

5
Great customer servicd and easy processing. Account easily accessible. Reviewed on: 5th April 2023

Nice and easy excellent rates.

5
Very easy process clear instructions and informative on payments and fees. Reviewed on: 5th April 2023

Great service

5
Highly competitive rates, easy application process. Top class customer service as well Reviewed on: 5th April 2023

Excellent service

5
I have been a ratesetter loan customer for a number of years now, and in all my time with them I cannot fault their service. Communication is clear & concise; their staff are helpful & knowledgable. Perhaps most importantly, their rates are fair & they appear to be quite a conscientious lender. I would, and do, recommend ratesetter to my friends/family. Reviewed on: 5th April 2023

The best

5
The best. The best. The best. The best. The best. The best. The best. Reviewed on: 5th April 2023

Great service

4
Easy and straight forward application, Reviewed on: 5th April 2023

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