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RateSetter: Loans reviews

4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy to Access

5
They were easy to access and contact when needed to make changes in my direct debit Reviewed on: 5th April 2023

Best Loan provider

5
Best personál lane provider 5* I recommend RateSetter to everyone who need loans. Reviewed on: 5th April 2023

Excellent personal service

5
Despite being in trouble post covid, Ratesetter helped me tremendously through a difficult financial period of divorce and HMRC demands. Definitely recommended financial institution to deal with. Reviewed on: 5th April 2023

Excellent service

5
Good product, good rates and online access Reviewed on: 5th April 2023

Excellent service

5
Excellent service From start to completion of loan application. Reviewed on: 5th April 2023

Best rate

5
Excellent customer experience, easy to apply and lowest rates. Have used then twice and I am very happy with their overall services. Reviewed on: 5th April 2023

Straightforward, good customer service

5
Easy to apply! Loads of flexibility and great interest rates! Happy customer Reviewed on: 5th April 2023

Just brilliant

5
They are always very helpful, take time to explain things before you do anything and very prompt in their replies to queries. Faultless. Reviewed on: 5th April 2023

Very good bank

5
Our loan is on very low interest rate which helped me lower my overall debt. Reviewed on: 5th April 2023

Good loan company

5
Smooth process, good rates. Nice Reviewed on: 5th April 2023

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