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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Personal loan

I wanted to get a new van for work, the personal loan was so easy to apply for and unbeatable rates. Reviewed on: 12th March 2023

Very competitive interest rates

A great loan provider with some of the best interest rates on the market. Great service ***** Reviewed on: 12th March 2023

The only place to go

I had not heard of Ratesetter when they popped up on a comparison website for a personal loan but I am glad they did!! They offered me a great rate on the size loan I needed, payments are taken when expected, no unnecessary spam emails or mail. The whole process has been so easy to navigate as well as being easy to understand the whole way through! My first choice if I ever needed a other loan Reviewed on: 12th March 2023

Easy bake loan with an overpay facility.

Found the company through the Martin Lewis site, MoneySavingExpert. After putting in a few details, I could easily see the costings of the required loan, both monthly outlay and total cost, as well as the actual APR. This APR rate was the lowest on offer at the time and also guaranteed by Ratesetter, unlike many others, which were representative rates only. The Ratesetter website was clear and easy to use with plenty of communication given throughout the setting up of the loan. A free overpay facility is also available should I choose to use it. I am midway through paying back the loan and couldn't be happier with the experience. It has been 5* from the beginning. Reviewed on: 12th March 2023

Great company

Easy and straightforward to apply, great communication, clear details of loan rates/payment amount. Reviewed on: 12th March 2023

Good rates

Ratesetter have always given me very good interest rates . Much lower that any other lender i have tried. Quick decisions and quick payment tob my account. Reviewed on: 12th March 2023

A good loan provider

I have had several loans with the company and they always have great customer service. Reviewed on: 12th March 2023

Excellent and reliable service and helpful advice

Easy and straight forward process, helpful tools and good rates Reviewed on: 12th March 2023

Loan

Quick and easy to deal with, great rates and pay back terms Reviewed on: 12th March 2023

friendly, honest, clear

It was great to get in touch with RateSetter, it was important to see that they trusted me differently from 'my bank'. My 20 years excellent credentials were respected and acknowledged, I will borrow again with them if I ever need to Reviewed on: 12th March 2023

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