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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Absolutely wonderful service

Incredibly sets its apart with good rates, turnaround times, and transparency Reviewed on: 10th March 2023

Quick, easy and affordable!

I have been rebuilding my credit score over the past few years after struggling in my early 20’s. Most companies wanted to charge a high interest rate even though my credit was now considered very good. Ratesetter were different the rate I was offered was excellent and they gave me a quick result to let me know if I had been approved or not. The online tool to check your balance etc is excellent and makes it easy to keep track of where ok at. Customer service is also excellent! Reviewed on: 10th March 2023

Best company around!

Easy to apply, received a decision quickly & competitive interest rates! Would use again and recommend to others. 5* service Reviewed on: 10th March 2023

Not happy

After saving with you & having a loan with you and having a excellent credit rating I was refused a second loan application to which I don't know why so I was obviously disappointed so for this reason wouldn't recommend you to anyone. Reviewed on: 10th March 2023

Excellent Customer Care Service.

Always kept me information of any changes and advice if needed. Tailor made to suit me and very helpful. Reviewed on: 10th March 2023

Excellent service.

RateSetter offers excellent service and very easy procedure. Great rates on their loans. Reviewed on: 10th March 2023

Very low rates

I applied for a loan with ratesetter, was accepted immediately with the rate advertised & money in my bank within 24 hours. As Tina Turner once sung "Simply the Best" Reviewed on: 10th March 2023

Easy and straight forward loans

Great rates, great service, would recommend in a second Reviewed on: 10th March 2023

Excellent

Very simple and easy to apply. Lower interest rates than my own bank! Great service!' Reviewed on: 10th March 2023

Decent rate, well designed mobile experience

Decent rate available and very clear well designed mobile experience for applying and managing my loan. The amount of interest to be paid was transparent and very competitive compared to other providers. Reviewed on: 10th March 2023

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