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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Brilliant

5
Easy, quick and best interest rates Reviewed on: 10th March 2023
Oliver piercey's avatar
Oliver piercey

Straight forward hassle free loan

4
Applied on line approved and money in bank in no time at all very pleased Reviewed on: 10th March 2023
Andrew jennison 's avatar
Andrew jennison

Service was first class

5
Was the most straightforward process and the money was available within hours. Great service. Reviewed on: 10th March 2023
Andrew McCartney's avatar
Andrew McCartney

The best loan company

5
Smooth process from start to finish, can keep up to date with payments through online account. I like the idea it’s borrowing from others so not owing big companies, seems more personable. Would definitely take a loan with Ratesetter again if needed in the future! Reviewed on: 10th March 2023
Chelsea 's avatar
Chelsea

Professional, and easy to use

5
I found this company very professional and user friendly I would definitely recommend them Reviewed on: 10th March 2023
Karen Mollison's avatar
Karen Mollison

Incredible interest rate and excellent customer service.

5
I saw this recommended in a Martin Lewis newsletter and applied. It was so easy to do and I got a really quick acceptance and money into my bank enabling me to buy a car. Excellent service. Thank you. Reviewed on: 10th March 2023
abasford@sky.com's avatar
[email protected]

Excellant

5
Applied for a loan and was reated with respect Reviewed on: 10th March 2023
Margaret mckinnon 's avatar
Margaret mckinnon

Easiest loan to manage

5
I have taken a loan out with ratesetter and the online website has been really useful for tracking how much I owe at all times. You can also easily change the date of the direct debit or have the option to pay early all within the app. Reviewed on: 10th March 2023
ben.murfitt.03@hotmail.co.uk's avatar
[email protected]

Excellent customer service

5
Great rates and no fuss made the process very easy! Reviewed on: 10th March 2023
Joy Angela's avatar
Joy Angela

Loan

5
Quick and helpful great to deal with. Reviewed on: 10th March 2023
valgmcc54@gmail.com's avatar
[email protected]

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