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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Quick and simple

The process was very quick and easy and the team at ratesetter communicated with me thoroughly throughout the entire loan process. Reviewed on: 10th March 2023

Great Service, good value

Really happy with my loan. Application was easy and thorough, rates were exceptionally good. Reviewed on: 10th March 2023

Easy to manage

Both the application and the management of the loan has been easy and straight forward. Reviewed on: 10th March 2023

They are reliable and fast to handle customers needs

I applied for a loan from the institution and I provided the required documents asked. In the shortest possible time without stress or delay, I was granted my request and the process was very fast. Reviewed on: 10th March 2023

Simple & quick

I needed to finance some unscheduled building (DIY) repairs to my house but didn't have the funds, so I researched loans and RateSetter came up trumps with the lowest interest rate, no hassle, no phone calls, all done online and money was in my bank in a couple of days - phew, panic over! Reviewed on: 10th March 2023

Perfect loan company

Fast and fair approvals,great service, staff friendly, interest rates good Reviewed on: 10th March 2023

Affordable loans

Getting a Ratesetter loan was really easy and with their low APR, it has made it very affordable which has enabled me to purchase my dream car. Thank you Ratesetter. Reviewed on: 10th March 2023

Best

Best personal loan provider ever Reviewed on: 10th March 2023

The rate they quote is the rate you get.

I tried to restructure a loan with my bank as I was changing my car. After a lengthy phone call and 40 questions I was approved BUT at a higher rate than advertised. The representative couldn't give a reason why. I am very lucky that my Experian credit score couldn't be improved on. Never missed a payment on anything in 40 years. That's when I read about how most lenders only offer their advertised rate to 51% of customers and 49% get offered an inflated rate. Ratesetter give EVERY customer the advertised rate if approved. The best part was that I had no intrusive questioning on the phone..... I gave permission to allow Ratesetter to see how much my monthly income was via my bank accounts. I did an online calculation of outgoings and affordability. All done... loan approved. And the best part was, they were by FAR the cheapest interest rate anywhere. My interest is half of what my bank offered. Reviewed on: 10th March 2023

Best loan on the market

Cheapest loan on the market, quick and easy to set up an account and money transferred very quick Reviewed on: 10th March 2023

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