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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great company and great customer service

Great company and great customer service Reviewed on: 10th March 2023

Excellent service, reasonable rates. Nothing to complain about

Happy with the service provided. Nothing I can really fault Reviewed on: 10th March 2023

Always there when you need it the most!!

I cannot emphasise how happy I am with the service provided by the RateSetter. From the very simple and quick application, to the very quick response and the service provided through the time I had the loan with them. (I promise it is better than ordering food or booking your GP!!!) The access to any information done through the app or directly in a browser is at another level. Again, extremely simple to navigate through, and with support at your fingertips. I am already with my second loan with them, and I am pretty sure I am not going to change the provider anytime soon if I need another loan. Reviewed on: 10th March 2023

Quick easy and simple

Very helpful and always easy to contact Reviewed on: 10th March 2023

Seamless application

Seamless application, quick approval and money appeared in my bank account with 48 hours Reviewed on: 10th March 2023

quick and flexible

Loan applied for and confirmed within 3 hours with lowest interest rate and funds next day-excellent Reviewed on: 10th March 2023

Excellent advice and service

So easy and just what I required I would recommend Reviewed on: 10th March 2023

Fast and efficient service

Application processed and money deposited very quickly Reviewed on: 10th March 2023

Great customer service

Rate setter communication is excellent, give accurate time frames and stick to what they say. I have recommended to friends and family. Reviewed on: 10th March 2023

Fine but needy

Got a car loan. All went through very easily. Then covid hit . I took a 3 month payment holiday on all of my loans , ratesetter was by far the most annoying after this period - despite being the smallest amount just £75 a month. Constant phone calls and emails to request account brought out of arrears . The only company who has ever done this, my mortgage and other loans have not even mentioned the holiday since Reviewed on: 10th March 2023

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