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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

customer satisfaction

excellent customer service and low rate interest Reviewed on: 10th March 2023

Accessible loan for a fair rate

I applied for a ratesetter loan a few years ago. It was quick and easy and the rate offered was as fair as I could find anywhere else. Thank you. Reviewed on: 10th March 2023

A fantastic service from the start

From the initial application through to receipt of funds and beyond the service from RateSetter has been fantastic, warm and friendly customer UK based call center, easy to use and they have helped by moving payment dates and understanding when through no fault of my own a payment was missed. I will definitely use them again in the future and will recommend them to anyone who is looking for a loan Reviewed on: 10th March 2023

Easy and Straightforward!

Excellent company, quick, easy and straightforward from application to set up. Great to be able to manage my account online and make overpayments enabling me to have greater control over finances. Reviewed on: 10th March 2023

Quick, efficient and straightforward

I researched a number of different organisations for a personal loan and had not heard of ratesetter before. I researched then and liked their ethos. I received a very reasonable interest rate, I also looked into their customer service and ethic and felt comfortable to go ahead. The process was straightforward and appropriate. I’m very happy with the service and would recommend them for these reasons. Reviewed on: 10th March 2023

Easy, hassle free

Rate setter is easy to apply for and easy from the moment you're accepted, can log in and see what you've got left to pay and how much you've paid already or pay a larger amount that month if you wanted to, never had an issue with them and got a good interest rate Reviewed on: 10th March 2023

Loans

They are very efficient with any querie you may have and their customer service is very good Reviewed on: 10th March 2023

quick and easy

helped me when i was in need of some cash without any hassle Reviewed on: 10th March 2023

Simplicity to use.

The Ratesettler site is easy to use, navigate and explains matters in clear terms. It makes finding a loan with the right conditions easy. I also like how easy it is at any point to login and see the status of your loan. Reviewed on: 10th March 2023

Best loan provider

Very easy process and best rate provider for personal loans. I really appreciate there services. Reviewed on: 10th March 2023

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