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RateSetter: Loans reviews

4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Fast decision. Great rate

5
Really easy to deal with. Fast decision from them and the loan rate was great. Reviewed on: 10th March 2023

Great company

5
My personal loan is coming to an end after 4 years. I have only ever used the portal it’s that good, never had to communicate with anyone as all the information you ever need is in front of you in the portal. The rate at the time was the best in the market too. Reviewed on: 10th March 2023

Quick and easy

5
It was so quick and easy to apply for the loan. The interest rate was excellent compared to other providers so very happy with my choice. Reviewed on: 10th March 2023

Excellent quick service

5
I received excellent service & rate from Rate Setter, the whole process was extremely quick & their platform is user friendly, i'll definitely recommend them and will use them again if ever needed. Reviewed on: 10th March 2023

Very easy and flexible

5
Good customer service and easy to track your repayments Reviewed on: 10th March 2023

Quick and easy

5
I needed to borrow some money to fund additional and unforeseen works as part of a wider house refurbishment. Ratesetter were able to lend me this money at a fantastic rate and speedily to meet Contractor payments. Highly recommended and we'll use again for sure. Reviewed on: 10th March 2023

Easy loan

5
What an awesome service right from the start..well done to the team Reviewed on: 10th March 2023

Very friendly and customer focus

5
Easy online access and tel. communication Reviewed on: 10th March 2023

very easy and fast

5
Good, easy fast very reliable company Reviewed on: 10th March 2023

Making an important decision stress free.

5
Very helpful and easy to apply for. Very quick decision and all the relevant information given. Stress free, which is a must when taking an important decision like a loan. Reviewed on: 10th March 2023

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