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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent customer service

Excellent customer service, the application process was easy and the funds were credited to my account straightaway. Reviewed on: 10th March 2023

Excellent service and best price on the market!

I did a lot of research before I took my loan out, it was the most I had borrowed so wanted to ensure I not only got the best deal, but used someone reputable. I had read a couple of negative reviews but glad I ignored them, as I couldn't fault the service I got. Best price on the market and the money was in my bank within 2 days, for me a perfect service! Thank you. Reviewed on: 10th March 2023

Simple but great

It can be a little daunting when you have to get a loan, but obtaining one from RateSetter was simple! What can I say, the rates are great, access to the money the next day (no one wants to wait or a week or for the confirmation letter Reviewed on: 10th March 2023

5***** Lenders

Great company would recommend! I got a ok interest rate and if you call you speak to a person not an automated service ! So win win : ) Reviewed on: 10th March 2023

Quick professional service

Ratesetter dealt with my application speedily. They give good information and deal with overpayments quickly. Reviewed on: 10th March 2023

Simply the best

From start to finish. Easy process all the way and have changed the way loan applications should be done. No words can describe how good they were. Reviewed on: 10th March 2023

Quick and easy

Process was smooth and a good rate Reviewed on: 10th March 2023

Excellent

Ratesetter help out with a loan very quickly no messing around no difficulty in the forms this was an excellent company Reviewed on: 10th March 2023

Easy to apply

I've used ratesetter twice now for loans. They were helpful when it came to setting up the right amount I needed and also when I needed to change bank details. The process of it all is always quick and easy. The advisors that took me through the process were helpful and throughout and issues I may have had. Reviewed on: 10th March 2023

Easy and manageable

Great to be able to log in and see what has been paid and change dates if needed Reviewed on: 10th March 2023

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