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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great company

Easy to organise, money in my account within minutes and website/online account really easy to use. Reviewed on: 10th March 2023

Fantastic service

Such a great pleasant service,everything was straightforward and easy.when I have had to speak to someone they have always been polite and helpful Reviewed on: 10th March 2023

Great Apr and service

Great company gave me an excellent apr and money was there very quickly highly reccomend Reviewed on: 10th March 2023

Outstanding

Great, simple easy process, great Comms, Reviewed on: 10th March 2023

Quick and easy

The application process was so easy. I just answered the questions asked by ratesetter and the whole application was completed in minutes. I had an instant acknowledgement of my application and an instant decision. The money was in my account by the end of the next working day. The monthly payment date stays the same every month and the rates of interest were very competitive. No hidden surprises during the application process. The figures they offered me were the figures I got. Overall great service. I would highly recommend rate setter Reviewed on: 10th March 2023

Quick & easy

It was so easy to apply for the loan online & the decision came back very fast with the money in my account within a short time. Will definitely use again when I need a loan & have recommended to friends & family. Reviewed on: 10th March 2023

Genuine firm

Everything is made clear no dreaded small print, up front charges and competitive rates Reviewed on: 10th March 2023

Really helpful

Was really helpful and understanding it was a good experience taking out a loan with RateSetter. Reviewed on: 10th March 2023

Simple

Simple hassle free loan couldn’t be more happier Reviewed on: 10th March 2023

Easy to apply, quick response

Was easy and quick to apply. Highly recommend. Reviewed on: 10th March 2023

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