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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great service!

Great rates and fantastic service. Customer service is the best! Reviewed on: 10th March 2023

Uncomplicated

We all need a little help sometimes and it's a worrying enough time acknowleding one needs to do something. After a lot of research I decided to opt for RateSetter. The process was uncomplicated and the service i have received up to this point has been excellent and unintrussive. I would definately recommend and use this company again, with no hesitation. Reviewed on: 10th March 2023

Easy and efficient

Easy process, simple and efficient. Helpful customer service Reviewed on: 10th March 2023

So easy to deal with!

Rate Setter were so easy to deal with when arranging a loan with them. Their rates were very competitive and the customer service was first class. Reviewed on: 10th March 2023

Excellent Service & Application Process Overall

I applied for a loan for a car and the whole process was excellent. Reviewed on: 10th March 2023

Quick and cheap

Found them through experian, they offered best rates and it took me less then 5 min to apply and get money into my account Reviewed on: 10th March 2023

Great deals

When we took the loan was a great deal Reviewed on: 10th March 2023

Quick, efficient and no hidden costs

Easy to run a quote and receive your funds quickly once accepted. The web portal is easy to use, accessible and I’ve not had any issues at all. Great company. Reviewed on: 10th March 2023

Loan application process

I was very impressed.by the speed.of.rhe whole process. Application process very straightforward and easy to follow. Acceptance followed very quickly. Rates on offer very competitive and I would definitely use Ratesetter again if needed. Reviewed on: 10th March 2023

Great company

Never had a problem in 5 years, easy application, keeps you updated all through the process Reviewed on: 10th March 2023

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