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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Loan made simple

Simple terms Simple language Same day transfer Simple to manage Reviewed on: 6th April 2023

Easy and quick

Very easy application process, money available quickly Reviewed on: 6th April 2023

The go to loan company

I took out a loan for house improvements and was anxious as it was (for me) a substantial amount of money. I did my research thoroughly and came across Ratesetter. They are SO easy to work with ! Easy to contact, great customer service on the phone and on online. It’s a really user friendly set up. The most important thing for me was eas the interest rate. In comparison to other companies it was surprisingly low. This at first left me doubtful but I could see that Ratesetter had fantastic feed back from other customers. The application was extremely straight forward! And payment was in my account super fast! I do not often leave reviews but feel this information I am sharing will be as useful to others at it has been to me. Reviewed on: 6th April 2023

Great service

Had a loan to clear with very low interest which made it affordable. Great service. Highly recommend to Reviewed on: 6th April 2023

Great experience

Reliable and user friendly service Reviewed on: 6th April 2023

The most stress free loan application

Ratesetters have been excellent from the start. The process of borrowing money was stress free and not complicated and I highly recommend them as one of the best banks to use out there. Reviewed on: 6th April 2023

Quick and easy

Best loan company found with the lowest interest rate. Quick and easy to apply for and it went through in less than a week Reviewed on: 6th April 2023

Hassle-free service

I recently applied for a loan with Ratesetter and I was surprised by how efficient and seamless the process was. Uploading all the necessary documents was straight forward, and within 24 hours, I received a swift response confirming my loan approval. The customer portal is also fantastic. It's easy to navigate and provides all the necessary information I need to manage my loan payments. What's more, the platform's transparency with their rates and fees made me feel confident and secure in my decision to apply. Overall, I highly recommend Ratesetter for their prompt, hassle-free service and user-friendly platform. If you're looking for a reliable and trustworthy lender, you found one in Ratesetter. Reviewed on: 6th April 2023

Excellent

Excellent great job done, really helpful Reviewed on: 6th April 2023

Fast & efficient

The rates are competetive and they are fast and efficient in responding to an application or query. Reviewed on: 6th April 2023

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