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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Professional

They were there when I needed them Reviewed on: 10th March 2023

Applied for a loan and was accepted

Applied for a loan was approved the same day, Was in my bank the following day + a good rate too so happy with RateSetter Reviewed on: 10th March 2023

Easy set up, helpful and fast.

Once approved the money was in my account in a few days.. staff are helpful and responded quickly via email to answer my queries. Reviewed on: 10th March 2023

Simple to access service

Found the process easy and quick. No nasty surprises or lengthy pointless questions: simple and to the point. Easy to keep track of how much I owe and to make extra payments. Reviewed on: 10th March 2023

I have been happy with my loan.

I’ve been very happy with the experience of using rate setter for my loan and would recommend them. Reviewed on: 10th March 2023

No issues; no stress

Repaying loans can be a long road, and for that reason a provider who does not make this road complicated is exactly what you want and rate-setter has been that for me, no extra faff, no extra complication, no issues, just simple borrowing and repaying Reviewed on: 10th March 2023

Easy and clear

Had been looking for a personal loan across multiple lenders and came across an offer from Ratesetter which was the cheapest of all. Was a bit hesitant as cheap does not always mean good. Went through the process of applying for the loan and it was seamless! The money was in my account within 24 hours of my application. I do have a brilliant credit score so that helped as well, but the entire process was completely hassle free Reviewed on: 10th March 2023

Excellent company to deal with.

Easy to use all sorted very quickly. Reviewed on: 10th March 2023

fantastic company

fantastic company to deal with fast and easy to deal with the whole process was effortless… love it Reviewed on: 10th March 2023

No moan loan

Quick and simple to use, fast responses Reviewed on: 10th March 2023

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