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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Affordable and fast

During covid when APRs were high , Ratesetter had the lowest APR 5%! It was literally to good to be true, i thought surely this may be fake. It wasnt! I am so happy ,ive never had any issues with repayments ,the website is easy to use and understand. Repayments are simple to track. By far the best finance site ive used . Reviewed on: 10th March 2023

Quick and Easy

Getting the loans was quick and easy to organise. The online account means keeping track of how much I owe couldn’t be simpler. The option to make additional payments to reduce the length of the loan is really useful. Reviewed on: 10th March 2023

Low fee Simple service

Rate setter offered the most competitive rates when we were looking for a personal loan. Their system is also user friendly, easy to use, and would highly recommend! Reviewed on: 10th March 2023

The BEST Loan Provider EVER

RateSetter is the best Loan provider I have Every used, Excellent Customer Service, The best Rates and I would recommend them to anyone Reviewed on: 10th March 2023

Great company

Great people to deal with very clear and easy process to apply for a loan prompt service Reviewed on: 10th March 2023

Quickest and easiest loan application

I was amazed by the ease with which I could apply for the loan, amazed by the market leading competitive rate and amazed at how in control I could remain in terms of over payments. Truly excellent service, including when I called to alter a direct debit amount. Phone answered quickly and a polite, knowledgeable and professional agent who handled my request. Top notch! Reviewed on: 10th March 2023

Excellent service

Really good rates, helpful friendly staff and everything is very easy to set up. Would definitely recommend Reviewed on: 10th March 2023

Quick, hassle free, flexible and low APR

Everything you want in a loan, speedy , simple , I can pay back more and it’s a great rate Reviewed on: 10th March 2023

Fast, efficient, excellent communication

I got an answer the same day which meant I was able to “tidy up” my finances. The ratesetter loan had a better rate than what other banks were offering. Reviewed on: 10th March 2023

Easy simple no fuss

Am using and would use again! Thank you for making the process simple and keeping me up to date Reviewed on: 10th March 2023

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